Refunds & billing.Refunds& billing.

This website does not take payments and never asks for card or banking details. Requesting a quote is free.

You pay only the charges set out in the quote and rate confirmation you agree to before your freight moves. Any additional charge — for example for waiting time, extra stops or a truck that is ordered and not used — must be described in that confirmation or agreed with you before it applies. We do not add charges you have not agreed to.

The cancellation terms for a booking are set out in its rate confirmation. If you need to cancel, tell us as early as possible.

If you think an invoice is wrong, contact us with the invoice number. We will review it and, if we charged you in error, correct the invoice and issue a credit or refund of the difference.

Loss or damage is handled as a cargo claim, not as a refund. Note any visible damage on the delivery receipt, tell us in writing as soon as possible, and keep the packaging and photographs. Claims are handled under the bill of lading and the law that applies to the shipment.